FAQs
Shipping and Order Management
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
It depends on where you are.
All US orders (except Puerto Rico, Guam, Hawaii, Alaska, Virgin Islands, Armed Forces Europe/Pacific/Americas) with an order value of $100 or more will automatically be shipped free of charge
(2-5 business days delivery time). Orders placed before 12 pm (noon) EST between Monday and Friday will be
shipped in most cases the same day. If you choose for expedited shipments, there will be a surcharge.
All US orders with an order value below $100 will be shipped standard
(2-5 business days), unless a different delivery service gets selected.
Overseas deliveries can take anywhere from 4-15 days. More delivery details will be provided when you initiate the checkout and in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout which will give you more information.
All international, non-US orders will be shipped with DHL, UPS, FedEx or national carriers like Australia Post, Canada Post, Deutsche Post or Royal Mail (if possible).
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. More details can be found here (Refund Policy).
Other Questions
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:
As the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:
The symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.
Pb = Battery contains more than 0.004 percent by mass of Lead
Cd = Battery contains more than 0.002 percent by mass of Cadmium
Hg = Battery contains more than 0.0005 percent by mass of Mercury.
Please pay attention to the above instructions.